Returns and Refunds

Exchanges, Returns and Refunds Policy

At Lockpick Pros, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day money-back guarantee and an easy exchange process. Please review the details of our policy below:

1. 30-Day Money-Back Guarantee

  • Eligibility: You have 30 days from the date you receive your order to request a return for a full refund. To be eligible for a return, the item must be unused (not scratched or bent), in its original packaging, and in the same condition that you received it.

  • Process: To initiate a return, please contact our customer service team at info@lockpickpros.com within 30 days of receiving your order. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

  • Refunds: Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-14 business days for the refund to be processed and appear in your account.

  • Non-Refundable Items: Certain items are non-refundable, including:

    • Items not in their original condition
    • Items that are damaged or missing parts for reasons not due to our error
    • Any item that is returned more than 30 days after delivery

2. Exchanges

  • Eligibility: If you need to exchange an item for a different size, style, or product, please contact us within 30 days of receiving your order. The item must be unused and in its original packaging to be eligible for an exchange.

  • Process: To request an exchange, contact our customer service team at [Customer Service Email]. We will provide you with an RMA number and instructions on how to return your item for an exchange.

  • Shipping Costs: For exchanges, we will cover the shipping costs to send the replacement item to you. However, the cost of returning the original item to us is the responsibility of the customer.

  • Restocking Fee: A [restocking fee percentage, e.g., 10%] restocking fee will apply to exchanges, which will be deducted from the value of the exchange.

3. Return Shipping

  • Responsibility: The customer is responsible for paying the return shipping costs for both refunds and exchanges. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Damaged or Defective Items

  • Inspection: If you receive a damaged or defective item, please contact us immediately at info@lockpickpros.com with photos of the damage or defect. We will arrange for a replacement at no additional cost to you.

5. Contact Us

If you have any questions about our Exchanges and Refunds Policy or need assistance with your return, please contact us at:

Lockpick Pros
info@lockpickpros.com
lockpickpros.com

Thank you for shopping with Lockpick Pros! We appreciate your business and are committed to ensuring you have a positive experience with us.